We've been in business since 1995. We are locally owned & operated. We are licensed by the City of Houston, license #193. We are a complete service limousine firm and specializing in delivering affordable luxury limos and chauffeured ground transportation to the Houston Metropolitan area and suburbs. We provide both Personal and Corporate accounts.
|City||Houston , TX|
|Address||9110 Clarkcrest Strt|
|Phone Number||(713) 782-7111|
- I would not recommend this business
- Car was provided as requested
- Billing ripoff. Deceitful responses to complaints.
10/13/2010 Summary: Billing -Terrible. Car service - acceptable.
I booked a flat rate transfer from this company through an instant online booking at http://limos.com for $218.75. I received a confirmation from both Spacetime Limo and from http://Limos.com for this amount. So far so good. A few hours later I received a second confirmation from Spacetime Limo with a higher rate which included a $21.87 fuel charge. With the flat rate order through http://limos.com all normal charges such as fuel charge and tip are to be included in the flat rate, not added on, so clearly this second confirmation was in error and an overcharge. I sent them an email protesting this second confirmation with the higher amount but they did not respond.
After the job was complete and ater being billed the incorrect amount I contacted the company again and protested the $21.87. They then tried to claim there was $21.87 in parking and tolls. This is untrue.
There were no tolls on the route and HOU airport does not charge a per trip parking fee.
I made numerous attempts to resolve this with them but each time I mentiond the first confirmation I received with the correct amount, or the fact that there are no parking fees or tolls associated with my trip they would ignore those emails or answer back with confounding and irrelevent answers attempting to sidestep the issue.
Rather than address their mistake and fix it they have made up lies to try and justify an overcharge. I will not be dealing with them again nor would I recommend a company that has poor ethics like this.
|Value for money|
|Service & support|